Type: Power Washing
Lead Grade: C
Name: Jessica (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Richardson
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them generate more leads through cold calling. In this call, we contacted a property manager in Richardson to discuss scheduling a power washing appointment for an apartment community. The manager confirmed interest in exterior cleaning services and provided details on their seasonal maintenance schedule. This is a great example of how cold calling for leads can be an effective strategy for securing appointments and generating business. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Good afternoon, thank you for calling (redacted), this is Emma. How can I help you?
Lead: Hey Emma, good afternoon. This is actually Kim… So my name is Kim. So I’ll just use Kim then. So it would not be Emma speaking to Emma, but anyway. You took a hint out. What can I do for you?
Phone Staffer Caller: Yeah, well I’m actually calling from (redacted), so basically we do the power washing of exterior parts of the properties and all that, right? So yeah, but I’m actually just calling. Reaching out ’cause we’re actually going to be doing some work in (redacted). And I’m just trying to see what could be the best time and day next week that we could drop by and, you know, give you some information.
Lead: So our community, our property manager, she’s on site Monday through Friday. 9 AM to 10 PM— I’m sorry, 9 AM to 6 PM. My apologies.
Phone Staffer Caller: Oh no, no, that’s totally fine. Let me get that … Monday 9 AM, so I can do… So basically, we can visit, let’s say, like 10 in the morning?
Lead: Monday is good.
Phone Staffer Caller: Well we usually have… Monday would be fine?
Lead: Oh yeah, that’s fine.
Phone Staffer Caller: Oh, alright, perfect. Let me check. So my next job is February 24. So what time do you think she would be most available?
Lead: I would say she would be available like after 10… or after…
Phone Staffer Caller: Oh, so if I do 11 to 12, would I interrupt her lunchtime?
Lead: No. She doesn’t really take lunch.
Phone Staffer Caller: No, she doesn’t take lunch?
Lead: No, she’s on a work diet. When she’s at work, she doesn’t eat.
Phone Staffer Caller: Oh OK, but she’s on a diet?
Lead: No, she’s on a work diet. She just doesn’t eat while working.
Phone Staffer Caller: I also… Well me, I cannot. I usually just do coffee.
Lead: Me too.
Phone Staffer Caller: Even if it’s just oatmeal or something.
Lead: Yes, gotta take something.
Phone Staffer Caller: Well, if you would allow me to, I’ll go 11 in the morning up until 12 noon— in between those times— just in case she has to do something else. And I’ll go ahead and take a backup schedule or a backup time from 1 PM to 2 PM. Does that work?
Lead: OK, yeah, that’s fine.
Phone Staffer Caller: May I know what could be the best email that I could send a confirmation to?
Lead: Yes, her name is going to be Jessica.
Phone Staffer Caller: Oh, Jessica. So let me take that for the email. And the last name?
Lead: (redacted).
Phone Staffer Caller: (redacted), alright. And the email is (redacted), right?
Lead: Yes.
Phone Staffer Caller: Got it! Perfect. And oh, actually, let me get that— Emma, should she be the assistant manager or maybe at the front desk?
Lead: No, I’m just a leasing consultant. I’ll be at the front desk.
Phone Staffer Caller: Got it. You know what? This is very helpful that they allow leasing agents to book appointments on their behalf because, you know, they could be very busy. So that’s a good thing that you guys are working with.
Lead: Yeah.
Phone Staffer Caller: When do you usually do the power washing?