Type: Power Washing
Lead Grade: Cold – A
Name: Shannon (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Birmingham
Intro:
At Phone Staffer, we help home service companies get more leads through strategic cold calling. In this call, we connected with a leasing professional at a property in Birmingham to schedule an appointment for a power washing estimate. After discussing scheduling options, we confirmed a time for our project manager to meet with the community manager for a free consultation. This is a great example of how outbound marketing for home service companies can generate new opportunities. Below is the redacted information from the call.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted), this is Shelby.
Lead: Hi Shelby, good morning. This is Al with (redacted) Power Washing. How are you doing?
Phone Staffer Caller: I’m good. How are you?
Lead: I’m doing great, thank you for asking. Shelby, I’d like to confirm the best time for us to come by the office and speak with the property manager. We’re a power washing company, and we happen to have some work in the area next week.
Phone Staffer Caller: Sorry, it broke up a little.
Lead: Oh, I’m sorry. Yes, we’re a power washing company, and we’re going to be working in the area next week. I’d like to confirm the best time for us to come by the office and speak with the property manager.
Phone Staffer Caller: Anytime next week.
Lead: Oh, anytime? Okay. Let’s say Monday—are you going to be available in the morning?
Phone Staffer Caller: Let me see… Monday, the 24th.
Lead: Yes, the 24th. Okay. Can we do it between 8 AM and 11 AM?
Phone Staffer Caller: We open at 9.
Lead: Oh, okay. Let’s do 11 AM to 2 PM instead. That way, there’s an open time slot, just in case. I can also have a project manager come by on Tuesday, the 25th, same time—11 AM to 2 PM.
Phone Staffer Caller: Okay, thank you so much.
Lead: And Shelby, may I confirm your position at the property?
Phone Staffer Caller: I’m a leasing professional.
Lead: Leasing professional, got you. Are you authorized to make this appointment on behalf of the property manager?
Phone Staffer Caller: Yes, I’m going to send her an email.
Lead: Okay, awesome. And will you be the one to meet my project manager on Monday?
Phone Staffer Caller: No.
Lead: Who will be meeting them? Can we have their name and position?
Phone Staffer Caller: Shannon. She’s the community manager.
Lead: Community manager, got it. Can we have Shannon’s last name, please?
Phone Staffer Caller: Give me one second.
[Hold music]
Phone Staffer Caller: Hello?
Lead: Hi there! I was speaking with Shelby earlier.
Phone Staffer Caller: Yes, this is still Shelby.
Lead: Oh, sorry, I got transferred. Do you have Shannon’s last name?
Phone Staffer Caller: Williams.
Lead: Williams, got it. So just to confirm: Shannon, spelled S-H-A-N-N-O-N, and last name Williams, W-I-L-L-I-A-M-S?
Phone Staffer Caller: Yes.
Lead: Perfect. Is this a good contact number, ending in (redacted)?
Phone Staffer Caller: Yes.
Lead: Okay, great! I also need to verify the address—3560 Grandview Parkway, Birmingham, Alabama?
Phone Staffer Caller: Yes.
Lead: Okay. Shelby, do you recall the last time you guys had a power wash?
Phone Staffer Caller: I’m not sure—I’m new to the community.
Lead: Oh, that’s fine. Do you know which parts of the property might need power washing?
Phone Staffer Caller: I’m not sure. Can you send her an email?
Lead: Oh yeah, definitely! After this call, I’ll send more information about our company and confirm Monday’s appointment. Can I have her email address?
Phone Staffer Caller: Yes, it’s swilliams@(redacted).
Lead: So, swilliams@(redacted