Type: Power Washing
Lead Grade: Cold – A
Name: Eleni (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Kennesaw
Intro:
“At Phone Staffer, we help home service companies grow by using cold calling to generate high-quality leads. In this transcript, we connected with a property manager in Kennesaw, Georgia, to discuss scheduling a power washing service for their facility. While the location was recently cleaned, they expressed interest in future pressure washing for common areas, including the courtyard and pool area. This is a great example of how outbound marketing for home service companies can build relationships and secure opportunities. Below is the redacted information from the call to ensure privacy.”
Ai Transcript:
“`
Phone Staffer Caller: Thank you for calling (redacted). This is Elaine. How can I help you?
Lead: Hi Elaine, how are you?
Phone Staffer Caller: I’m wonderful. How are you?
Lead: Thank you for asking. My name is Emily. I’m with (redacted). I’m wondering if you could help me. I would like to know when would be the best time I could drop by the office to meet the manager?
Phone Staffer Caller: Yes, I’m actually the manager. The best time typically would be… when were you thinking? I mean, my schedule kind of varies. I usually meet my clients every Friday.
Lead: We have Friday… this coming Friday… 8 to…?
Phone Staffer Caller: 8 a.m. to 6 p.m. Which is better for you—morning or afternoon?
Lead: For Fridays, I’m pretty open. Afternoon would probably be best, just in case any calls kind of pop up in the morning. But afternoon, I’m available.
Phone Staffer Caller: Would 12 p.m. to 2 p.m. work, or 2 p.m. to 4 p.m.?
Lead: 12 to 2 is fine.
Phone Staffer Caller: Okay, 12 to 2. And if there is a scheduling issue, the backup date will be Monday, same time, 12 to 2.
Lead: Sure. And just to confirm, who am I speaking with again?
Phone Staffer Caller: My first name is Eleni. It’s spelled E-l-e-n-i. And my last name is (redacted).
Lead: Okay. So you are Eleni (redacted), and you are the manager?
Phone Staffer Caller: Yes, that is correct.
Lead: Okay. Can I also confirm the name of the business? Is it (redacted)? And the location, (redacted)?
Phone Staffer Caller: Yes, that is correct.
Lead: Okay. You mentioned that the facility was recently power-washed. What areas typically need cleaning? Is it the exterior, panels, or something else?
Phone Staffer Caller: For the most part, it’s kind of tricky with our breezeways. We can’t pressure wash those due to how the building is structured. My biggest concern would probably be the common areas—our courtyard area, some of the pool area (because of the Georgia clay), and possibly the front of the leasing office. But I’d need to take another look.
Lead: So, mainly the external part, the front area?
Phone Staffer Caller: Yeah.
Lead: Got it. And what email should we use to send you company information?
Phone Staffer Caller: My email is my first name, then a period, and then my last name at (redacted).
Lead: So that’s (redacted) at (redacted)?
Phone Staffer Caller: Yes. And note that my last name is spelled without an ‘S’ at the end.
Lead: Understood. And what’s the best phone number we can use to contact you?
Phone Staffer Caller: The last four digits are 5112.
Lead: Perfect. Just to recap, you will meet my manager on Friday from 12 to 2, with a backup date of Monday from 12 to 2 as well.
Phone Staffer Caller: Yes, that’s correct.
Lead: Thanks for your time. We hope to work with your company soon.
Phone Staffer Caller: Thank you so much! You too.
Lead: Take care. Bye-bye.
Phone Staffer Caller: Thanks.
“`