Type: Power Washing
Lead Grade: Cold – A
Name: Jay (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Round Rock
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping businesses secure more leads through strategic cold calling. In this transcript, we reached out to a commercial property in Round Rock, Texas, to schedule an on-site visit for power washing services. The business expressed interest in exterior cleaning, including pathways, parking lots, and walkways, and an appointment was successfully booked. This call demonstrates how cold calling for leads can be an effective strategy for home service companies looking to expand their client base. Below is the redacted call information to protect individual privacy.
Ai Transcript:
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Phone Staffer: Hello, thank you for calling (redacted). For information regarding our amenities, pricing, or availability, please press 1. To RSVP to one of our events, please press 2. To all other callers, please press 3. This call may be monitored and recorded.
Phone Staffer: Thank you for calling (redacted). This is Kristen. How can I help?
Caller: (redacted), this is Kristen.
Lead: Good afternoon, my name is Ashley. How are you today?
Phone Staffer: Good, how are you?
Lead: I’m doing great! I’m actually calling from (redacted) and I’m reaching out to check if it would be the best time for my manager to drop by your facility.
Phone Staffer: I’m sorry, you’re with who?
Lead: (redacted). We are a power washing company, and we are wondering if you already have a cleaning company that takes care of your external or exterior cleaning needs.
Phone Staffer: Okay, can you give me one moment?
Lead: All right, sure.
Phone Staffer: The managers are actually out today, but if y’all were to stop by on Monday or Tuesday, they would be able to talk with somebody who would come out.
Lead: All right, sure. Would Monday… let’s see… why don’t you go ahead and check. What would be the earliest?
Phone Staffer: We have Monday the 24th around 9 and 11 a.m. Will that work?
Lead: All right. And do you mind if I ask who is the person in charge of the cleaning and maintenance of your facility?
Phone Staffer: That would be J Gillespie.
Lead: How do you spell that?
Phone Staffer: G-I-L-L-E-S-P-I-E.
Lead: Thank you. And your business name is (redacted)?
Phone Staffer: Yes.
Lead: Thank you. And is this the best callback number? (redacted)?
Phone Staffer: Yes.
Lead: And you guys are still located at (redacted)?
Phone Staffer: Yes, ma’am.
Lead: And I’d like to ask, do you happen to know what areas are normally being cleaned outside, like the pathways, parking lots, walkways, or the side of the building?
Phone Staffer: Yes.
Lead: All of it?
Phone Staffer: Yes, all of the above.
Lead: And I’m sorry, I didn’t catch your name. What is your name?
Phone Staffer: I’m sorry?
Lead: Christian?
Phone Staffer: Christian.
Lead: All right, and you’re the manager there?
Phone Staffer: No, I’m the lead concierge.
Lead: Got it. And who will be assisting our Project Manager when he visits? Will it be Jay?
Phone Staffer: That would be Jay. Yes.
Lead: Thank you. The visit will only last 10 to 15 minutes, and that’s going to be on Monday between 9 and 11 a.m. We are going to provide you with an estimate as well. Do you have an email address where we can send the confirmation of this appointment?
Phone Staffer: Yes, ma’am. Let me know when you’re ready.
Lead: Yes, I’m ready.
Phone Staffer: Okay, it’s going to be (redacted).
Lead: Thank you. All right, I’ll go ahead and send an email confirmation for the appointment on Monday between 9 and 11 a.m. and Jay will be the person assisting our manager.
Lead: Thank you so much for providing all the information and for your time. Again, my name is Ashley. Have a great day!
Phone Staffer: Thank you