Type: Power Washing
Lead Grade: Cold – A
Name: Destiny (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Round Rock
Intro:
At Phone Staffer, we help home service companies generate high-quality leads through outbound marketing. In this transcript, we contacted a property management company in Round Rock, Texas, to schedule a power washing service consultation. After coordinating with their leasing agent, we secured a potential appointment with the decision-maker for an on-site evaluation. This is a great example of how outbound marketing for home service companies can be an effective way to get more leads and grow your business. Below is the redacted call transcript for privacy protection.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted). We are open Monday through Friday 9 a.m. to 5 p.m. Closed Saturdays and Sundays. If you are a current tenant and would like to make a repair request, please press 1. If you would like to view one of our rental homes, please press 2. If you are a showing realtor, please press 3. For the office of (redacted), please press 4.
Phone Staffer Caller: (redacted) Property Management, this is Pierce. How can I help you?
Lead: Hey Pierce, this is Chris from (redacted). I just need to get your help in here because my project manager is around your area up until next week. I may know when is the best time for us to drop by at your office?
Phone Staffer Caller: That would be when Miss Destiny, our main instructor, is in the office. I work in Leasing, so I wouldn’t be able to help much here. Miss Destiny is going to be out until next Tuesday.
Lead: Was there an email that we could reach you guys on to maybe set up a time? Since she will be out up until next Wednesday, um, how about like around Thursday next week? Would that be good?
Phone Staffer Caller: Yeah, that shouldn’t be a problem at all. She should be here.
Lead: All right, how about Thursday, March 6, around 12 to 3 p.m.? Would that be a great time?
Phone Staffer Caller: You said March 6?
Lead: Yep.
Phone Staffer Caller: So she won’t be back until next Tuesday, so that would be March 11.
Lead: Let me check here. March 11—how about March 12, same time?
Phone Staffer Caller: Oh yeah, that would be fine. I cannot always guarantee that she’s going to be in the office. She handles a lot of our inspections as well, so it may be a hit or miss that she’s going to be here. She goes out for inspections on a lot of our properties.
Lead: Oh sure, sure. I’ll take note of that one as well, Pierce. If ever there would be any changes on March 12, there would be a backup date, which is March 13, same time as well, in case things don’t work out.
Phone Staffer Caller: Okay, sounds good.
Lead: And yeah, before I let you go Pierce, I just wanted to confirm the business name—that would be (redacted)—and the best callback number is still the same, the one that ends in (redacted), and you’re still at (redacted), right?
Phone Staffer Caller: Yep, that’s correct.
Lead: Thank you so much. And yeah, I just wanted to get one more thing. How about the email address of your manager?
Phone Staffer Caller: Yeah, I can give that to you when you’re ready.
Lead: Mm-hmm. Whenever you’re ready.
Phone Staffer Caller: Okay, it’s going to be (redacted).
Lead: Got it. Let me repeat that for you—that would be (redacted), right?
Phone Staffer Caller: Yes, that’s correct.
Lead: Thank you so much. And Pierce, I’ll just have two last questions if you don’t mind. When was the last time you had power washing done on the property, if you know?
Phone Staffer Caller: I’m not entirely sure. That would be something I’d have to ask our maintenance team about.
Lead: Good, good. I’ll take note of that. If we proceed with the appointment, my property manager will also be discussing things with your manager. And yes, last question, Pierce—will you be there to assist my property manager