Type: Power Washing
Lead Grade: Cold – B
Name: Wilson (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Metairie
Intro:
At Phone Staffer, we help home service companies generate leads through effective outbound marketing strategies. In this call, our representative reached out to a property management company in Metairie to schedule a brief on-site visit for our client’s power washing services. While the receptionist could not book a formal appointment, we were able to gather key contact details and schedule a follow-up. This interaction is a great example of how outbound marketing for home service companies can help secure potential business opportunities. Below is the redacted transcript of the call for reference.
Ai Transcript:
**Phone Staffer Caller:**
Thank you for calling (redacted), this is Aaron. How may I help you?
**Lead:**
Hey Aaron, how are you doing today?
**Phone Staffer Caller:**
I am doing okay, how are you?
**Lead:**
I’d like to ask when would be the best time to drop by the office to meet the manager?
**Phone Staffer Caller:**
Well, I can tell you our hours. We’re open Monday through Friday, 8 a.m. to 5 p.m.
**Lead:**
Okay, let me check here. We have this Friday from 8 a.m. till 6 p.m., so what is the best time to drop by for approximately 10 to 15 minutes—morning or afternoon?
**Phone Staffer Caller:**
Either time is fine, you should be okay at any time during business hours.
**Lead:**
Okay, how about 5 p.m. or before 8 a.m.?
**Phone Staffer Caller:**
I have 10 a.m. to 2 p.m. this Friday, and I can also set Monday as a backup time—same time, 10 a.m. to 12 p.m. What would be best?
**Lead:**
Both days are fine. So Friday at 10 a.m. to 12 p.m., and the backup time is Monday at 10 a.m. to 12 p.m.
**Phone Staffer Caller:**
Correct.
**Lead:**
Am I speaking with a manager now?
**Phone Staffer Caller:**
No, my role is receptionist.
**Lead:**
Okay, will you be able to set up an appointment for approximately 10 to 15 minutes, so my project manager can drop by and speak to the property manager, either Friday or Monday?
**Phone Staffer Caller:**
I can include a message for you. I just have to ask a few questions. There’s no way to book an official appointment, but I can note that someone will be stopping by.
**Lead:**
That works. My project manager will do an inspection and then provide a quotation and proposal. It will take approximately 10 to 15 minutes. Would someone be able to assist my project manager through the facility either Friday or Monday at 10 a.m.?
**Phone Staffer Caller:**
I personally wouldn’t be able to, but I can note that someone will be stopping by.
**Lead:**
Will the manager be in the office on Friday from 10 a.m. to 12 p.m. or Monday from 10 a.m. to 12 p.m.?
**Phone Staffer Caller:**
I don’t have the exact schedule, but generally, everyone is here between 8 a.m. and 5 p.m. Earlier in the day is better than later for availability. I can’t set an appointment, but I can note that someone will be stopping by.
**Lead:**
I understand. What is the best email to reach the manager so we can send our company’s service options?
**Phone Staffer Caller:**
It is (redacted).
**Lead:**
Thank you. Who is the manager?
**Phone Staffer Caller:**
I don’t have that information; I am just the receptionist.
**Lead:**
The email you gave me includes “Wilson”—is that the manager’s last name?
**Phone Staffer Caller:**
Yes, that is the last name.
**Lead:**
Okay, and the name of the business is (redacted), located at (redacted). Is this correct?
**Phone Staffer Caller:**
Yes, except the zip code should be (redacted).
**Lead:**
Got it. And the best number to reach the manager is the number