Type: Power Washing
Lead Grade: Cold – C
Name: Taylor (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Acworth
Intro:
“At Phone Staffer, we help home service companies generate more leads through effective outbound marketing strategies. In this call, we reached out to a property management office in Acworth, Georgia, to introduce our client’s power washing and deep cleaning services. While the manager was unavailable, we were able to connect with a leasing agent who agreed to relay the information. This call demonstrates how outbound marketing for home service companies can open doors for future opportunities and business growth. Below is the redacted call information to protect privacy.”
Ai Transcript:
“`
Phone Staffer Caller:
It’s a great day here at (redacted). Thank you for calling. We know your time is valuable, so we’ll be right with you. This call may be recorded for quality assurance and training purposes.
If you’re interested in calling (redacted) your new home, please press 1 to be connected for leasing information.
If this is a maintenance emergency, please hang up and dial (redacted) to be connected with our emergency on-call maintenance team.
If this is a resident with a routine maintenance request, please press 2 for all service-related needs.
If you are a valued vendor partner or have a question, please press 3.
Good afternoon. Thank you for calling (redacted). How can I help you?
Lead:
I’m good, how are you?
Phone Staffer Caller:
I’m good as well, thanks for asking.
Lead:
I’m Amelie, I’m with (redacted). Kindly help me, please. I need to speak with the facility or property manager.
Phone Staffer Caller:
She’s currently not in right now. Can I help you with something?
Lead:
Oh yes. So I’m supposed to set an appointment for my project manager to drop by the office to tell the manager about our power washing or deep cleaning services.
Are you authorized to set an appointment for the manager?
Phone Staffer Caller:
You will meet with me, and I can set up an appointment.
Lead:
That’s fine. Yes, thank you.
So, when would be the best time for my manager to drop by the office?
Phone Staffer Caller:
Sometime next week.
Lead:
Next week, let me… So, this will be for pressure-washing, right?
Are you siding? What is the place that needs pressure-washing or proper care at the time?
Has our property contacted you?
Phone Staffer Caller:
We will be the ones to drop by the office to present our services.
Lead:
So she’s never contacted you all?
Phone Staffer Caller:
Not yet, but we’re here to present our services for my manager.
But my question is: Are you authorized to set appointments for the manager for my manager to drop by and talk to her about this?
Phone Staffer Caller:
I can set up an appointment, but it’ll probably be with me because my manager does not come out here.
Lead:
Okay, so will you be able to speak with my project manager to tell your manager about this?
Phone Staffer Caller:
Yes.
Lead:
Okay, thank you. So you’re authorized to do that.
Thank you for that.
Which place needs proper or deep cleaning at this time?
Phone Staffer Caller:
We actually don’t need it here.
Lead:
Oh, so not in the property where you’re at now? When was the last time?
Phone Staffer Caller:
We don’t need pressure washing.
Lead:
I’m sorry, you don’t need… When was the last time the facility was pressure washed?
Phone Staffer Caller:
I’m not sure. I just know we don’t need it here.
Lead:
Oh, what do you mean?
We do soft washing, like the windows, the facilities outside of the apartment, like that?
Phone Staffer Caller:
If you could just send me an email, then I’ll contact my manager and see when she can…
Lead:
Yes, yes. What will be the best email?
Phone Staffer Caller:
(redacted)
Lead:
And the name of the manager is?
Phone Staffer Caller:
Taylor.
Lead:
Taylor. And the last name will be…?
Phone Staffer Caller:
Price.
Lead: