Type: Power Washing
Lead Grade: Cold – C
Name: Samara (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Greenwich
Intro:
At Phone Staffer, we help home service companies get more leads through strategic outbound marketing efforts like cold calling. In this interaction, one of our callers reached out to a property representative in Greenwich, Connecticut, to introduce a client’s power washing services and offer a free quote. While the decision-maker wasn’t available at the time, contact information was provided, and a follow-up email was recommended due to an upcoming ownership transition at the property. This is a prime example of how cold calling for leads can initiate new opportunities and keep home service companies top-of-mind for future projects. Below is the redacted transcript from the call.
Ai Transcript:
Phone Staffer Caller:
Thank you for calling (redacted). For the best customer service and to accurately assist you, please listen to all of the following choices.
If you are interested in learning more about our property or scheduling a tour, please press one.
If you’re a resident and would like to speak with concierge or someone in the office, please press two.
For emergency maintenance requests—
Your call may be recorded to ensure the highest quality of service.
Thank you for calling (redacted), this is Nikoleta speaking.
Lead:
Yes, hi, good morning. This is Reyna with (redacted). How are you doing?
Phone Staffer Caller:
I’m good, thank you. How are you?
Lead:
That’s good to hear. Yeah, I’m great, thanks for asking.
Well, I would like to speak actually to the project manager. Are they available?
Phone Staffer Caller:
Well, which kind of service do you offer?
Lead:
Yeah, I would like to speak to the best person about us dropping by next week for a visit and provide a free quote for a power washing service.
Is the best person or the property manager available?
Phone Staffer Caller:
Um, no, I will give you an email address and they will respond.
Okay, I’ll give you the general email, which is (redacted).
Lead:
Let me just repeat that, it’s (redacted)?
Phone Staffer Caller:
Yes, that’s correct.
Lead:
What’s the name of the property manager?
Phone Staffer Caller:
Samara (redacted).
Lead:
How do you spell her last name?
Phone Staffer Caller:
S-A-M-A-R-A… M-A-R-A-C-A. No, sorry. It’s (redacted).
Lead:
Thank you so much for that.
So yeah, I’ll be sending our contact information to this email, that’s at (redacted), right?
Phone Staffer Caller:
Yes.
Lead:
Okay, perfect. And when do you think ma’am is, you know, best… When do you think they will be available?
Phone Staffer Caller:
I do not know.
I mean, we do power-washing like late June, July, that’s when we do it.
Lead:
Oh, all right, I see. I’m going to put a note here on my end.
I’m sorry, just for my reference as well and just, you know, make sure I got it correct—can you please spell to me your first name?
Phone Staffer Caller:
Nikoleta. N-O-X-O.
I also want to tell you that the property is for sale, so by that time we might have new ownership.
We may not be the same staff working in the office.
So it’s kind of a little bit in a transition, all the property’s in a transition point of changing ownership.
We don’t know when the closing date will be.
It’s probably… it’s desired to be the beginning of June.
So that’s why I guess they won’t make a decision.
Nothing will be decided… Anything for projects beyond the first week of June will not be decided now anymore, because the property is for sale, and it’s going to be a new owner sometime in June.
Lead:
Oh, all right, I see.
So how many…
You just know.
I hope that it would be the same phone number that I’ll be calling back at that time and see if I will be able to help them with a power washing service.
But yeah, Nikoleta, I really appreciate you taking the call.
We’ll just be sending this information, I mean, in case you can actually—since you’ll be transitioning—you can also refer them for any cleaning services that you have.
Or we’ll be calling back soon and see if we