Type: Mortgages
Lead Grade:
Name: Miriam (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Allen
Intro:
At Phone Staffer, we specialize in home service lead generation through effective cold calling techniques. In this instance, we made contact with a homeowner in Allen, Texas, to discuss refinancing opportunities based on current interest rates. While the initial outreach involved correcting a discrepancy in the homeowner’s mortgage interest rate, the call set the stage for a follow-up with one of our loan officers. This is just one example of how cold calling can be an effective outbound strategy to identify potential savings for homeowners and generate leads for financial services. Below is the redacted information from the conversation for privacy protection.
Ai Transcript:
Phone Staffer Caller:
Hello?
Lead:
Yo, hello? I’m looking for Mariam.
Phone Staffer Caller:
Yeah, who’s this?
Lead:
Uh, good day ma’am.
Phone Staffer Caller:
This is Chris with (redacted), uh, we’re actually just calling because our record shows that you got- you’ve got an FHA loan with a massive 7.5 interest rate, is this still correct?
Lead:
How much is that interest? 7.51?
Phone Staffer Caller:
7.51, 7.5.
Lead:
No, it should be-
Phone Staffer Caller:
That’s what our record shows you-
Lead:
Hm? I’m sorry? How, how is your- how much is your interest rate?
Phone Staffer Caller:
My interest rate is 325.
Lead:
Oh, that’s your existing interest rate right now? 325?
Phone Staffer Caller:
Yes.
Lead:
Alright, well, thank you for letting us know because we’re actually calling all the homeowners here in Allen. I want to make sure.
Lead:
So, where do you see 7 point something?
Phone Staffer Caller:
Yeah, well actually the reason why we’re calling is we’re reaching out to all the homeowners here in Clear Meadow Drive and our record shows that you have a 7.5 interest rate and that’s why we’re calling you.
Phone Staffer Caller:
But now that you’ve mentioned, that you have confirmed that it’s wrong, it’s 3 point something-
Lead:
I wanna make sure, stupid, am I calling my kid?
Phone Staffer Caller:
No, it’s all good!
Phone Staffer Caller:
It’s all good Mariam, because since we’ve confirmed that your interest rate of common from you is 3%, then we’ll just have to actually make sure and take notes, alright?
Lead:
Yeah and I wanna make sure too, because I don’t know why my mortgage is going too high, that’s why I wanna-
Phone Staffer Caller:
So are you saying that you’re really not sure how much your interest rate is?
Lead:
Yes, because, usually it should be 3.25, but when my mortgage goes very high, the amount, I will want to call and ask, to see what’s going on.
Lead:
Maybe the insurance, maybe, I don’t know.
Phone Staffer Caller:
Actually, Miriam, the purpose of our call is, our loan officers actually saw that you have a 7.5 interest rate and that’s why we’re making sure.
Lead:
Because if you have a 7.5 interest rate, the reason why you’re paying a lot for your monthly mortgage is because it’s very high.
Phone Staffer Caller:
And what our loan officers saw is you are still using the old interest rate. That’s why it’s showing 7.5 on our end, where there is already a new interest rate that comes out, the latest one that came out in the market.
Phone Staffer Caller:
Instead it’s way lower compared to 7.5.
Phone Staffer Caller:
You’re currently at (redacted) in Allen, Texas, correct?
Lead:
Yeah.
Phone Staffer Caller:
This is what I’m going to do Miriam, to confirm this all, to make sure, I will let one of our loan managers call you back.
Phone Staffer Caller:
Do you have an available time today? Let’s say around 5 PM?
Lead:
Yeah.
Phone Staffer Caller:
5 PM that’s fine?
Lead:
Okay.
Phone Staffer Caller:
And this is the best number that they can call you back at, right?
Lead: