Type: Mortgages
Lead Grade:
Name: Jesenia (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Miami
Ai Transcript:
Here is the cleaned-up and redacted transcript:
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**Phone Staffer Caller:**
Hello, is this Jesenia Blanco?
**Lead:**
Yes, how can I help you?
**Phone Staffer Caller:**
Yeah, my name is Chris from (redacted) mortgages. We’re going through a list of homeowners in the southwest 150th Avenue area. The records show that you currently have a loan at a 6.75% interest rate. Is that correct?
**Lead:**
I have no idea. Probably.
**Phone Staffer Caller:**
Well, based on these records, that’s actually the reason why we’re calling. We saw that we could help you lower that 6.75% interest rate compared to the latest rates today. You may be busy right now, so I wanted to ask: Do you have availability tomorrow between 9 to 5 where one of our loan managers can call you, so we could calculate the best rate and the savings we can get you every month?
**Lead:**
Not really. Those are the same hours I work.
**Phone Staffer Caller:**
Okay, maybe tomorrow—just 10 to 15 minutes of your time—between 9 to 5, what do you think?
**Lead:**
Yeah sure, we can get a call.
**Phone Staffer Caller:**
Okay, can you give me a specific time, Jesenia? We don’t want to disturb you when you’re busy.
**Lead:**
Honestly, you’re going to disturb me either way because I’m working, so it’s not much difference.
**Phone Staffer Caller:**
Right, right. Just give me a specific time, ma’am, and we’ll be there to call you.
**Lead:**
Two o’clock.
**Phone Staffer Caller:**
Two in the afternoon? Okay, I’ll make this quick. You’re currently at (redacted) Avenue, Miami, Florida, right?
**Lead:**
That is correct.
**Phone Staffer Caller:**
And you’ve got a 6.75% interest rate. Can you give me a rough idea of your total loan amount? Maybe around $200,000 or $300,000?
**Lead:**
Loan amount regarding what? How much I still owe?
**Phone Staffer Caller:**
Yes, your mortgage, the total.
**Lead:**
I have no idea. A lot?
**Phone Staffer Caller:**
Maybe around $300,000?
**Lead:**
No, more.
**Phone Staffer Caller:**
Okay, maybe around $500,000 then?
**Lead:**
Yeah, it’s probably more than that.
**Phone Staffer Caller:**
Alright, thank you. Is this the best email address where we can send you all the information? (redacted)?
**Lead:**
Yep.
**Phone Staffer Caller:**
Alright Jesenia, someone will be calling you, one of our loan managers, around 2 p.m. tomorrow so they can calculate the best rate based on all this information we’ve got here. We want to help you out.
**Lead:**
Alright, thank you.
**Phone Staffer Caller:**
Perfect. Thank you so much, I appreciate it. You have a beautiful day and God bless you.
**Lead:**
Bye-bye.
**Phone Staffer Caller:**
You likewise.
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All relevant private details have been redacted as requested.