Type:
Lead Grade: B
Name: Nancy (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
Phone Staffer specializes in home service lead generation and outbound lead generation for contractors through cold calling. In this transcript, we reached out to a homeowner in Greenville to generate a power washing lead and book a free estimate for cleaning mold on the garage and exterior areas, with options for an on-site visit or a quick phone estimate. The prospect engaged and agreed to a follow-up call with our estimator, illustrating how cold calling for leads can convert interest into scheduled appointments and help home service companies Get more leads.
While this is a power washing lead, the same outbound approach works well for roofing companies and other home services in Greenville. This example demonstrates effective cold calling for leads, lead generation for home service companies, and how outbound marketing can broaden your client base. For privacy, all identifying details in the transcript are redacted.
Ai Transcript:
Phone Staffer Caller: Hello is this Nancy? It is Nancy.
Phone Staffer Caller: Hello. Hi ma’am good morning.
Phone Staffer Caller: This is Irene with (redacted).
Phone Staffer Caller: How are you doing today?
Prospect: Oh I’m good.
Prospect: I thought you got one message from y’all this morning.
Prospect: I thought it was congratulating me on how many times I’ve been there.
Prospect: You know I don’t remember exactly.
Phone Staffer Caller: Okay. Actually Nancy we are just reaching out because we will be doing some power washing work around your neighborhood in Greenville starting this week.
Phone Staffer Caller: So I just wanted to see if we can also drop by to your place while we are there.
Phone Staffer Caller: We offer free estimates.
Phone Staffer Caller: What day are you thinking about coming?
Phone Staffer Caller: We’re actually coming by starting Monday.
Phone Staffer Caller: This is April 27th the whole week from Monday to Friday and we are there.
Prospect: Okay.
Prospect: I just came back from church and I couldn’t find my pocketbook.
Prospect: I couldn’t find my phone.
Prospect: Just a minute let me get in real quick.
Phone Staffer Caller: Oh sure take your time.
Prospect: Okay hold on just a minute.
Prospect: I had to stop and kiss my dog.
Prospect: Okay I’ve got appointments all day Mandy.
Phone Staffer Caller: Okay what about Tuesdays?
Prospect: Yeah appointments.
Prospect: I don’t know if you Medicare age but when you are and you go to the hospital to stay a little bit or they check you out.
Prospect: Anyway the 29th I go to church from 10 to right now.
Prospect: So unless you want to give me an estimate and stick it on the front door. I mean you know I’m good.
Phone Staffer Caller: Okay yeah or do you have someone at home that can walk us through what like 10 to 15 minutes while we are there next week?
Prospect: No I’m a new widow and I know we were married 60 years and I still can’t get over it. But anyway.
Phone Staffer Caller: So yeah we can yeah what we can do actually Nancy if you are not available for a quick visit we can set you up for a quick virtual estimate or a quick call with our estimator.
Prospect: Okay.
Phone Staffer Caller: James will just call you to give you the estimate over the phone.
Prospect: Okay. Does that work?
Phone Staffer Caller: Yes that’ll work.
Phone Staffer Caller: Is he in union? Because that’s where it tells me you are.
Phone Staffer Caller: Actually James can answer that question if he is in union.
Phone Staffer Caller: But what we can do is we can set you up for a quick call instead with him.
Phone Staffer Caller: Would you like to have it on Friday next week?
Prospect: Sure.
Prospect: Between 10 to 12 noon?
Phone Staffer Caller: Yeah.
Prospect: Okay. If you don’t mind me asking are you available for a quick visit on Friday or just a quick call by the way?
Phone Staffer Caller: Well so far I don’t have any appointments on Friday. Oh sure.
Phone Staffer Caller: So we’d love to stop by while you are there.
Phone Staffer Caller: It’s like 10 to 15 minutes only of your free time between 10 to 12 noon.
Prospect: Okay.
Prospect: Will that work?
Phone Staffer Caller: That’ll work.
Phone Staffer Caller: So sure.
Phone Staffer Caller: We’ll set you up then that way so that you can speak with James personally for the free estimate.
Prospect: Okay.
Phone Staffer Caller: And Nancy may I just know what specific areas outside your house that you wanted to be power wash that we can give you the estimate?
Prospect: Well let me tell you this if this makes sense to you.
Prospect: We in a very small house. It’s 850 square feet.
Prospect: Okay.
Prospect: And on the garage side I see a lot of mold. Is that what you mean?
Phone Staffer Caller: Yes. Correct.
Phone Staffer Caller: The back of the garage a lot of mold.
Phone Staffer Caller: And then on the other side of garage there’s mold.
Phone Staffer Caller: But I don’t think there’s any more than that.
Phone Staffer Caller: Because they got to do the windows, right?
Prospect: Yes.
Prospect: We can do windows for you as well.
Prospect: Correct.
Phone Staffer Caller: Okay.
Phone Staffer Caller: Well I’ve got some little ladies that come twice a year to do that but it’s not time for them yet.
Prospect: Okay.
Prospect: Just let them give me an estimate. Okay?
Phone Staffer Caller: Yes.
Phone Staffer Caller: We can let James check it for you also to determine what else needs to be done while we are there.
Phone Staffer Caller: Okay? No worries.
Prospect: Okay.
Prospect: What was your name?
Phone Staffer Caller: Yes. I am Irene.
Prospect: Irene.
Phone Staffer Caller: Irene.
Prospect: Okay. I have an aunt named Irene. Thank you so much.
Prospect: So Nancy before I set this up on Friday next week I just wanted to confirm your information.
Phone Staffer Caller: Your last name is (redacted), right?
Prospect: G-R-A-N-T.
Phone Staffer Caller: Yes ma’am. Thank you.
Phone Staffer Caller: And is this your best call back number ending in (redacted) that we can reach you before we come?
Prospect: Yes.
Prospect: Okay. It’s only so nice. Okay. Thank you.
Phone Staffer Caller: And your address is (redacted). Correct?
Prospect: Yes.
Prospect: Where are you? We are located in Greenville and we will be servicing around (redacted) starting this week and next week.
Phone Staffer Caller: Okay. Okay. Yeah.
Phone Staffer Caller: And Nancy we’d love to send you our company details for you to check out or your confirmation for your appointment as well.
Prospect: What’s the best email where we can send it to?
Phone Staffer Caller: It’s (redacted).
Prospect: Okay. Thank you so much. So that’s (redacted).
Phone Staffer Caller: Yes ma’am.
Prospect: Okay.
Phone Staffer Caller: By the looks of your garage right now or by the way for your garage that you wanted to be power washed in your windows, may I know when was the last time this area was power washed? If you still remember.
Prospect: I think it’s been three and a half or four years.
Prospect: Three to four years. Yeah, because this is my parents’ home or it was and we came up here to take care of my mother and she had termites galore. So they had to put siding on the house when they tore down a lot of stuff.
Prospect: Oh, okay. That would be fine.
Prospect: So yeah, we’ll take care of that one where they are.
Phone Staffer Caller: Oh, okay. That would be fine. So yeah, we’ll take care of that one where they are.
Prospect: Okay. So just to confirm, the area where you wanted to be power washed is your garage from the back and on the other side and then your windows, right?
Prospect: Well, don’t say the windows yet because I don’t know when my little ladies are going to come. So we’ll just do the power wash.
Phone Staffer Caller: I gotcha. Don’t worry. James can check it for you when we are there next week.
Prospect: Okay.
Phone Staffer Caller: One last thing. Nancy, will you be the one to walk us through while we are there like 10 to 15 minutes of your free time on Friday next week?
Prospect: Yeah, I’m the only one here besides my dog and I have to put her up. But the last time we had the whole house power washed, it was $100. So I don’t know what your rates are going to be but that was for the whole house, you know.
Phone Staffer Caller: Okay. Nancy, that would be fine. We can let James check it for you while we are there. No worries.
Phone Staffer Caller: Since we are in the area, there is no obligation. We’ll just give you the breakout once he assesses the area or your house.
Prospect: Okay.
Phone Staffer Caller: Okay. So yeah, just a quick recap. We’ll book you in next week Friday. This is May 1st between 8 to 10 in the morning. I’m sorry, between 10 to 12 noon by the way. Sounds good? Good because I won’t be up at 8 unless I’ve got a doctor’s appointment. I sleep with my dog and she’s so warm.
Phone Staffer Caller: Okay.
Phone Staffer Caller: Oh yes. So yeah, we’ll book you in right now and just keep your line open. James will call you before he comes to make sure you are available and have a great day ahead. See you next week. Okay. Bye-bye. Thank you. Goodbye. Bye.