Type:
Lead Grade: B
Name: Louis (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
At Phone Staffer, we specialize in cold calling for leads and home service outbound lead generation. In Woodstock, GA, we connected with a homeowner to generate a power washing lead for our client and to set up a remote estimator call focused on decks and other exterior surfaces. This is a power washing lead, but would also work well for roofing companies in Woodstock, GA.
The conversation demonstrates how outbound lead generation for home service companies can convert into booked estimates and scheduled outreach while using remote assessment tools. The lead details are redacted to protect privacy, but the example highlights how a well-structured cold call can secure follow-up with an estimator. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Phone Staffer Caller: Hello is this Louis? I’ll check and see who’s calling.
Prospect: Yes, this is Louis (redacted).
Phone Staffer Caller: Sir this is Irene from (redacted). We specialize in exterior window washing.
Prospect: You do? What do you use to wash? Power hose? Or how do you wash and what do you wash?
Phone Staffer Caller: Because I don’t know what you do with power washing. Tell me what your specialty is.
Prospect: Oh yes. Decks or houses or what or driveways or what?
Phone Staffer Caller: Yes everything outside of the house—driveways, patios and decks especially the windows—and we use a specialized equipment. For higher areas we do use drones, pressure washers.
Prospect: Okay so we have highly trained professional cleaners and the state-of-the-art equipment. Including our own water.
Phone Staffer Caller: Does that make it more expensive with all your fancy equipment or is the price the same as if I did it myself because I’ve got a power washer myself that I usually do it really all I want would be some decks to be done I don’t need my windows done or my driveway just some decks.
Prospect: Oh sure for the decks we can definitely give you an estimate to that and for the price Louis no worries we can let our estimators talk to you first okay we can send you up for a quick call with him and he will be the one to discuss the details including the pricing okay.
Phone Staffer Caller: I don’t know I’m not at my desk with my calendar so I can’t do it you caught me away from my desk so.
Prospect: Okay that’s fine Louis it’s actually not a problem since we don’t need you to be home we will just give you a quick call like 10 to 15 minutes of your free time tomorrow morning or afternoon what works best for you we can set you up for a quick call around 4 to 6 p.m. tomorrow or 6 to 8 p.m.
Phone Staffer Caller: What does that mean as far as a quick call that means you come right then I don’t know understand what a quick call is because maybe I can have someone else you know be there instead of me if I can’t be there to talk and show what I want done. What is your quick call?
Prospect: Actually our estimator Jeff will use remote tools to assess your property okay so that we can see your deck online and then we once he assesses it he will call you and give you the estimate over the phone so without us needing to come out.
Phone Staffer Caller: Yeah that’s good so here’s what I want you to look at the decks I’ve got a front deck I’ve got back decks and then I’ve got actually I’ve got something on the side of my property I’ve got some golf course equipment that’s made out of wood that I would want very careful cleaning if possible with the tarps off so he can look at you can look at my golf course that’s piled up on the space adjacent to my house.
Prospect: Okay I’d love to set that up for an appointment so that we can help you with this so that’s the front deck and then the back part the size of the property and then the golf course equipment made of wood so we’ll take a look and that’s so that we can help you with it okay.
Phone Staffer Caller: Are you available for a call tomorrow between 4-6 p.m. or 6-8 p.m.? I’d rather have you call in the morning from 10 can you do it between 10 and 12?
Prospect: Yes I have a schedule between 10 to 12 a.m.
Phone Staffer Caller: No no no not the p.m. the a.m. 10 to 12 noon. Yeah 10 a.m. to 12 noon.
Prospect: Yeah I got that one so yeah I we are available around that time tomorrow so I’m just I just want to confirm some information before we set this up may I know when was the last time you have your this areas power wash by the way if you still remember?
Phone Staffer Caller: You know I usually have it done myself so probably within a year but I’m not sure I you know probably within a year maybe a little bit more.
Prospect: I gotcha thank you so much for confirming and I am speaking with Louis (redacted) right?
Phone Staffer Caller: Yeah how do you have my name and number would you tell me that?
Prospect: Yes Louis we got this information from a public home record and we’re just reaching out homeowners around Woodstock for offering free estimate for power washing nothing else.
Phone Staffer Caller: Okay no worries your information is safe okay and is this your best call back number to call tomorrow ending in (redacted)?
Prospect: That’s one of them but I have a second number that you can try in case I don’t answer this one can I give you an alternate number (redacted).
Phone Staffer Caller: Perfect let me confirm if I have that right that is (redacted).
Prospect: That’s correct.
Phone Staffer Caller: And the address that’s in (redacted) correct?
Prospect: Correct yes.
Phone Staffer Caller: Okay that’s awesome I’d love Louis to send you our company details for you to check out and your confirmation for your appointment tomorrow what’s the best email where we can send it to?
Prospect: Send that to (redacted).
Phone Staffer Caller: Okay so that’s (redacted).
Prospect: Yes that’s correct thank you so much so yeah let me go ahead and set that up tomorrow for a schedule Friday May 22nd between 10 to 12 noon our estimator is Jeff he will be the one to call you at this number if ever you’re not available we’ll call you the second number ending in (redacted).
Phone Staffer Caller: Yeah let me ask you this is it going to come in on the number that you’re talking to me now because I don’t answer phones usually it’s we are very fortunate that I answered the phone because I was expecting another call so he’ll be calling me on his own personal phone then right?
Prospect: That is correct Jeff will use his own personal phone to call you no worries we’ll call you around the scheduled time between 10 to 12 noon so just keep your mind open around those time.
Phone Staffer Caller: Okay tell him if I don’t answer the first time to call a second time and if I see the same number calling it twice then I’ll know to answer it.
Prospect: I gotcha I’ll take note of that.
Phone Staffer Caller: Okay we’ll be aware of it.
Prospect: Thank you so much Louis have a great day.
Phone Staffer Caller: Okay thank you bye bye.
Prospect: My pleasure goodbye.