Type:
Lead Grade: A
Name: Mengji (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
At Phone Staffer, we specialize in home service lead generation through cold calling. In this transcript, we reached out to a homeowner in Kirkland, WA to offer free estimates for power washing and window washing. The prospect requested estimates for power washing the roof and gutters and a visit was scheduled. This is a (Power Washing lead) in Kirkland, WA, but would also work well for roofing companies in Kirkland, WA.
This example shows how outbound marketing for home service companies can turn a cold call into a booked estimate for exterior cleaning services, with privacy protections in place for the caller and homeowner. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Phone Staffer Caller: Hello, is this Mengji?
Prospect: Yes, am I speaking with Mengji?
Phone Staffer Caller: Who is this? My name is Angel, I’m with (redacted).
Phone Staffer Caller: And the reason why I’m calling is because my team will be doing powerwashing in Kirkland. We would like to provide you free estimates or free code for powerwashing the exterior of your house.
Phone Staffer Caller: What time are you here? What day are you here? We are going to be there, let’s see here. How about this weekend? Are you going to be available? This weekend? No. How about Monday? Monday afternoon? In between 3-4pm? Monday, okay that sounds good.
Phone Staffer Caller: We also offer window washing. Are you interested to do a free estimate for window washing as well?
Prospect: Yeah, yeah.
Phone Staffer Caller: Alright, so this is going to be for powerwashing and window washing separate estimates, correct?
Prospect: Estimate for window washing and powerwash.
Phone Staffer Caller: Okay, alright. I just need to verify a few details before I let you go.
Phone Staffer Caller: Do you do gutter, please?
Prospect: Gutter?
Phone Staffer Caller: Yeah, we do roof gutter, sidings of the house, driveway, sidewalks, pool decks.
Prospect: Okay, yeah, I would like to have those estimates.
Phone Staffer Caller: Okay, yeah, I would like to have those estimates.
Prospect: Sure, you want gutter and roof?
Phone Staffer Caller: Yes.
Phone Staffer Caller: Roof and gutter for the powerwashing and then, are there any other parts of the house that you wanted to be estimated for powerwashing or is it the roof and the gutter?
Prospect: No, that’s all. That’s all.
Phone Staffer Caller: And for the window washing, how many windows do you want to be estimated for powerwashing? You can just provide me the approximate number.
Prospect: Maybe downstairs, just the first floor.
Phone Staffer Caller: Just the first floor.
Prospect: And how many windows are there in the first floor? One, two, three, four, five, six, seven, eight.
Prospect: Eight windows, okay. That’s noted.
Phone Staffer Caller: And also, I would just like to confirm a few details. Your first and last name is Mengy Jiang, correct?
Prospect: Where did you get my information?
Prospect: We got it from the public listing in the state of Washington.
Phone Staffer Caller: Since I mentioned that we will be doing powerwashing and window washing in Kirkland, we are calling around the area.
Prospect: Oh, okay. If you’re skeptical about it, we can send the information of our company via email along with the confirmation.
Phone Staffer Caller: So Monday, say you then.
Prospect: Okay.
Phone Staffer Caller: I just need to confirm more information. The address of the property you wanted to be estimated so that my estimator will be going to the correct address. It’s in. Yeah, I just need to confirm the 1 I have on file. Correct me if I’m wrong. It’s in (redacted). Is that correct?
Prospect: Yes.
Phone Staffer Caller: All right, thank you. And, yeah, what is the best email we can send the confirmation to as well as the information of our company? We can send it to this phone number. Oh, via text. Okay, that’s no problem.
Phone Staffer Caller: And when was the last time you powerwashed the roof and gutter, if I may ask?
Prospect: Last year.
Phone Staffer Caller: Last year. And how about the windows? Have you washed them professionally before?
Prospect: Yes.
Phone Staffer Caller: Okay. And last year as well? Possibly 2 years ago.
Prospect: 2 years ago.
Phone Staffer Caller: Also, are you planning to do powerwashing within 2 months if you agree with the estimate?
Prospect: In 2 months? No, next week. After 2 months.
Phone Staffer Caller: Okay, no worries. And you’re going to be the one to assist my estimator once you drop by to your property on Monday in between 3 to 4 p.m. I will be there.
Prospect: Yes, I will be there.
Phone Staffer Caller: Okay. All right, I think I got everything that I needed here. Thank you so much for your time.
Phone Staffer Caller: And, oh, I’m sorry, I just need to verify as well for the windows. You said that it’s for the first floor only, but your house is 2 floors, correct? 2-story house?
Prospect: Yes.
Phone Staffer Caller: All right. Okay. I got everything that I needed here. Thank you so much, Mangy, for your time. Expect my estimator to be there on Monday, the 27th of April in between 3 to 4 p.m., but it will only take 10 to 15 minutes.
Prospect: Oh, okay. 10 to 15 minutes.
Phone Staffer Caller: Thank you. You have a great day. Thanks. Bye.
Prospect: You too. Bye-bye.