Type: Garages
Lead Grade: B
Name: Michael (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Colorado Springs
Ai Transcript:
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**Phone Staffer Caller**: Hello. Hello, Michael?
**Lead**: Yes.
**Phone Staffer Caller**: Yeah, my name is Anne and I’m calling from (redacted). We’re doing some epoxy flooring and garage cabinets in the area. Are you still at (redacted)?
**Lead**: Yes, we are in the area.
**Phone Staffer Caller**: We’re running some promotions for the neighbors, like you. If you don’t mind me asking, how is the inside of your garage looking?
**Lead**: The inside? Fine.
**Phone Staffer Caller**: Just so you know, we specialize in upgrading and organizing garages and we’re already in the area. We can send a designer to take a look at your garage, give you free samples, and provide a free estimate for your garage.
**Lead**: What do you guys install? Sorry?
**Phone Staffer Caller**: Epoxy floors and garage cabinets.
**Lead**: Oh, epoxy floors. Okay, yeah. I didn’t hear you earlier. I’m sorry.
**Lead**: You know, we’ve been in this house, oh I’m trying to think, maybe 20, maybe at least 15 years. The garage floor is not sealed, hasn’t been sealed. So, can you guys clean the existing floor before you put the epoxy on?
**Phone Staffer Caller**: Oh, that’s a good question, Michael. Give me a second.
**Lead**: Yeah, sure.
**Phone Staffer Caller**: Alright, so for this, Michael, we have designers who can discuss this with you. I will take notes and I will send the information, asking if we can clean your garage floor before putting the epoxy.
**Lead**: Clean the floor. Yeah.
**Phone Staffer Caller**: Yes, I’ll relay this information to our designers. So first, Michael, we’ll call you back or set up an appointment with one of our designers. I just want to check if we have the correct number here — it’s (redacted), right?
**Lead**: My home landline, right.
**Phone Staffer Caller**: Okay, perfect. Where are you guys located, may I ask?
**Lead**: Lancaster in Pennsylvania?
**Phone Staffer Caller**: Oh, no, California.
**Lead**: Oh, okay. Sorry. I’m in Colorado Springs, that’s why.
**Phone Staffer Caller**: Oh yeah, but we do have someone in your area who can call you back. We can do the services in your area. So going back to business, oh my god, I’m sorry! I need just a few more questions so we can go ahead and set up the appointment with you. This is for flooring, and your address is (redacted), right?
**Lead**: Right.
**Phone Staffer Caller**: Okay, perfect. Alright, since I have all the information here, Michael, I will submit your details and set up an appointment with our designer. Before that, I wanted to ask, when is the best time to call you back during the day?
**Lead**: Sorry, just a second… I’m thinking. Probably in the morning…
**Phone Staffer Caller**: Today is Friday already, right?
**Lead**: Yeah, call me in the morning during a weekday.
**Phone Staffer Caller**: Morning on a weekday?
**Lead**: Monday to Friday, yeah.
**Phone Staffer Caller**: Okay, thank you for this information. So do you guys make your own epoxy paint as well?
**Lead**: Yeah.
**Phone Staffer Caller**: We can show you some pre-made samples or designs that we offer, and our designer can also provide a 3D design for you so you can visualize the process and the final look of