Type: Power Washing
Lead Grade: B
Name: Alexis (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Katy
Intro:
At Phone Staffer, we help home service companies get more leads through strategic outbound marketing and cold calling campaigns. In this interaction, our team connected with a representative at a newly built residential facility in Katy, Texas to introduce our client’s power washing services. The representative showed interest in a future estimate for exterior cleaning of their clubhouse and agreed to a site visit during their upcoming grand opening event. This cold call is an example of how outbound for leads can generate new business opportunities for home service companies. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Phone Staffer Caller:
Thank you for calling (redacted). Someone will be with you shortly.
Good morning. Thank you for calling (redacted). This is Alyssa speaking. How can I help you?
Lead:
Hi Alyssa, thank you so much for answering the call. Good morning, by the way. This is Taza with (redacted). I was hoping you could help me out for a quick moment.
Phone Staffer Caller:
Sure. That’s perfect. Thank you so much.
Lead:
I’m not sure if you’re the right person to speak with, but I wanted to find out if your company handles or services related to power washing?
Phone Staffer Caller:
I do.
Lead:
Oh, that’s perfect, Alyssa. The reason I’m calling is because our manager, Hansel, will be in your area for the next month. He already has appointments scheduled with some nearby establishments and, since he’ll be in the neighborhood, we just wanted to check if it would be alright to stop by your office as well. No worries at all. It won’t take much of your time and there’s absolutely no pressure or obligation. We’d simply like to introduce our services and provide a free quote while we’re in the area.
Phone Staffer Caller:
Um, the only time that I’m thinking we’ll have available will be on Thursday. We’re having a grand opening party and if he wants to come by and drop off his brochures, that’s fine.
Lead:
Oh, that’s perfect. Thursday will definitely be perfect. Would it be okay around afternoon time or morning time?
Phone Staffer Caller:
Yeah, noon would be fine.
Lead:
Noon, I see. So 11 a.m. to 1 p.m. would be alright? Or 1 p.m. to 3 p.m.?
Phone Staffer Caller:
11 to 1 would be fine.
Lead:
Okay, perfect. And Alyssa, just a real quick question — what is your last name, please?
Phone Staffer Caller:
(Redacted).
Lead:
(Redacted)? Thanks. And what’s the email address where I can send our profile information?
Phone Staffer Caller:
It’s going to be (redacted).
Lead:
Thank you. And Alyssa, just want to ask: how often do you power wash your facility?
Phone Staffer Caller:
We’re a brand new build, so we actually just power washed for the first time last week. It was just because we had pollen and debris everywhere. Besides that, we don’t really power wash that often — just kind of as needed, due to the weather and stuff.
Lead:
Yes, no worries, that’s definitely all right. Just for you to have an option for the near future. And of course, when you do power wash your facility, what are the areas that most often need to be cleaned?
Phone Staffer Caller:
Just the front face of our clubhouse and the back face of our clubhouse, because that’s where it doesn’t get any rain to wash away the pollen. So like those two main areas.
Lead:
Oh, okay, sure. No worries. That’s all right. Thank you. Back of the clubhouse and front of the clubhouse — I’ll take note.
Just a real quick question — will you be the one to assist our estimator for 10 to 15 minutes during the tour of the facility, or will it be someone else?
Phone Staffer Caller:
Yeah, I mean I’m gonna be here. Like I said, we’re hosting a grand opening party, so it’s gonna be a big networking event for us and vendors to come by. So I may not be directly available for one-on-one, but they’ll be able to see the community and everything that we do here — along with partaking in our grand opening event.
Lead:
Oh, thank you so much. By the