Type: Roofing
Lead Grade: B
Name: Brian (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Midland
Ai Transcript:
“`
**Phone Staffer Caller**: Hello?
**Lead**: Yes, hello.
**Phone Staffer Caller**: This is the number for Ronald?
**Lead**: Hello, I’m his son.
**Phone Staffer Caller**: Oh, hi. My name is Jack, by the way, and I’m calling from (redacted). I’m calling about the recent hailstorm that happened this May, and I hope that you and your family are doing OK now. Would you like to know if you’ve had a chance to assess any damage to your roof?
**Lead**: I know there is some damage to it. I don’t know how bad it is. I noticed some shingles starting to peel up.
**Phone Staffer Caller**: Given the severity of the storm, your roof might have been affected. And just recently, there’s been lots of customers that already have contacted us about it. So yeah. Have you already had a roofing professional inspect your roof at this point?
**Lead**: No, we haven’t.
**Phone Staffer Caller**: And have you received a detailed estimate or signed in a contract, yet, with anybody, or no?
**Lead**: I’m not sure if he has, or not.
**Phone Staffer Caller**: All right. No worries about it, then. That’s excellent, because we’re happy to provide the pre-inspection to confirm the extent of the damage and offer a competitive quote. And yeah, our project manager’s going to give a call for this number. What’s your name again, sir? Just to make sure.
**Lead**: I’m Brian.
**Phone Staffer Caller**: Brian (redacted), right?
**Lead**: (Redacted), yes.
**Phone Staffer Caller**: Oh, sorry. Sorry for the mispronunciation.
**Lead**: No, that’s all right.
**Phone Staffer Caller**: OK. Brian (redacted), thank you so much. And can I please have your email address, because I think the one that I have here is for your father.
**Lead**: You might want to use that one, the R (redacted). Is that what you got?
**Phone Staffer Caller**: Yeah, that’s correct.
**Lead**: Yeah, use that. That one’s a good one, because he’s the one that’s usually tracked. I hardly ever check my email.
**Phone Staffer Caller**: OK. Yeah, I do, too. Yeah, but for the reason that we’re asking for the email is that we’re going to send the code there. So yeah, no worries about it. Is the phone number listed here, (redacted), is this the best call back number, or you can give me the phone number of your father?
**Lead**: Yeah, let me give you his phone number. Let me pull it up real quick. I want to see it. Thank you. It’s going to be 279. It’s 161. 161214214214. I’m sorry. I’m sorry. I saw that wrong. Sorry.
**Phone Staffer Caller**: No worry.
**Lead**: OK. It’s gonna be area code. It’s going to be (redacted).
**Phone Staffer Caller**: All right.
**Lead**: It’s gonna be 7707166.
**Phone Staffer Caller**: 7166?
**Lead**: Yeah. (Redacted). Correct.
**Phone Staffer Caller**: And lastly, the address that I have is (redacted).
**Lead**: Correct.
**Phone Staffer Caller**: OK. Got it. Thank you so much. Just give your father a hit that the Project Manager is going to give a call for that one, for the pre-inspection. And yeah. Thanks so much for answering the call, Brian. You have a good one. Goodbye.
**Lead**: You too. Thanks. Bye