Type: Solar
Lead Grade: B
Name: Gladys (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Denver
Ai Transcript:
Certainly! Here is the cleaned-up version of the transcript with the necessary redactions:
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**Phone Staffer Caller:** Hi, is this?
**Lead:** Yes.
**Phone Staffer Caller:** Okay, hi Gladys. My name is Sam and I’m with the (redacted). We’re working in the neighborhood to address the recent changes and constant rate increases by (redacted). I believe you’re with (redacted) Energy, is that correct?
**Lead:** You say you’re working with? I’m sorry, can you hear me okay?
**Phone Staffer Caller:** Yes, what did you say?
**Lead:** Okay.
**Phone Staffer Caller:** Well, I just wanted to ask, how much do you normally pay for your monthly electricity bill?
**Lead:** Sometimes it’s not the same. It depends.
**Phone Staffer Caller:** I understand. Are you with (redacted) Energy?
**Lead:** Yes.
**Phone Staffer Caller:** Alright, because the reason I’m asking these questions, Gladys, is because we are a contractor with (redacted)’s net metering program. We’ve helped hundreds of homeowners reduce their energy costs through our options, and I think we can help reduce your monthly bills too, depending on your usage size.
Now, if it’s okay with you, I can have one of the solar consultants give you a call. Maybe you can set up a date and time for a visit, so they can measure your current consumption and share some solutions on how to lower your monthly bill. Can they call you back at the same number if that’s okay with you?
**Lead:** What time?
**Phone Staffer Caller:** Well, it depends on when would be a good time for you to receive a callback.
**Lead:** Maybe today, around 4?
**Phone Staffer Caller:** Ok, and your address is (redacted), is that correct?
**Lead:** Yes.
**Phone Staffer Caller:** How long have you been living at (redacted)?
**Lead:** Six years.
**Phone Staffer Caller:** That’s wonderful. Gladys, how would you describe your credit score? Is it excellent, good, fair, or poor?
**Lead:** I pay for my bills, so I don’t know.
**Phone Staffer Caller:** Would you say it’s excellent, good…
**Lead:** I don’t know because I can’t do financing for the house, so my credit isn’t working.
**Phone Staffer Caller:** I understand. Are you currently single or married?
**Lead:** Why are you asking me this?
**Phone Staffer Caller:** The reason I’m asking is that if you already set up a visit, and if you are married, they might require your husband to be with you.
**Lead:** No, I live by myself, just me and my kid. My husband is living somewhere else. It’s just me who does the payments for everything.
**Phone Staffer Caller:** Okay, I perfectly understand. Lastly, would you like to provide an email so that we can send you some information?
**Lead:** Information like what? Because I don’t know what you are talking about.
**Phone Staffer Caller:** Solar panels.
**Lead:** And are they expensive?
**Phone Staffer Caller:** The beauty of this is that in the past, solar programs required thousands of dollars out of pocket or financing plans that didn’t make sense.
**Lead:** How much?
**Phone Staffer Caller:** That’s the thing. The solar consultant will need to measure your current consumption to provide you with the best solutions and costs. Before they can give an estimate, they need to do the measurement first. Some previous programs required 20 years financing, which didn’t make sense. Now, we’re