Type: Garages
Lead Grade: C
Name: Amy (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Golden
Intro:
At Phone Staffer, we provide outbound lead generation services for home service businesses through targeted cold calling strategies. In this call, we reached out to a homeowner in Colorado to offer information on garage upgrades, specifically epoxy flooring and garage cabinets. While the homeowner expressed interest, they preferred to schedule a follow-up in mid-December when her husband, who has a technical background and will be back from a work project, could review the proposal. This highlights how effective cold calling for leads can help home service companies get more inquiries, even with clients who need more time to evaluate services.
The following includes redacted details from the call to ensure privacy protection:
Ai Transcript:
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Phone Staffer Caller: Hi, is it Amy?
Lead: Yes.
Phone Staffer Caller: Hi there Amy, Roel here with (redacted). We’ve just installed some epoxy floors in garage cabinets to some of your neighbors’ properties. Are you still at Panorama drive?
Lead: Yes.
Phone Staffer Caller: Oh, awesome. You know what, we’re currently in the area and running promos for the neighbors. If I may ask, how is the inside of your garage looking?
Lead: We have to do a lot of decluttering before we’re ready for a project like that.
Phone Staffer Caller: Oh, this is totally fine. You know, we get that a lot. We specialize in organizing and upgrading garages. We’re used to it, that’s okay. If you’re interested, I can have our designer come by to provide you estimates for us to start the project. Again, this is a no obligation call and we’re not selling anything yet. Would it be possible?
Lead: Um, do you have the name of the neighbors so we could take a picture or I could take my husband to take a look at things ’cause a lot of times he’s an engineer. He can’t imagine things; he needs to see what’s been done.
Phone Staffer Caller: Oh, you know what, the best people who can answer that is our designer. I can go ahead and schedule you a call with him, for you to know more about the services and the address where we installed epoxy floors and garage cabinets. Is this the best phone number that we can contact you with?
Lead: Ah yes, and actually, he is on the job for (redacted) right now. So he’s in northern Colorado in Fort Morgan and he will not be home until after Thanksgiving. So I would say mid-December would be a better time to reach out, so I can know what his schedule is.
Phone Staffer Caller: Ok, that’s not a problem for you. I never know when he’s going to be done. They’re working on valves and turbines and…
Lead: Not a problem.
Phone Staffer Caller: When will he be back in December?
Lead: Umm, technically he’s set up for the, uh, 15th. We’re hoping to get him back for Christmas, so uh, he should be done with the job by then.
Phone Staffer Caller: On the 15th?
Lead: That’s what we’re shooting for. You know, it could be a couple days sooner, it could be a couple days later.
Phone Staffer Caller: Ok, so that would be on the 15th, right?
Lead: Yeah.
Phone Staffer Caller: OK, uh, the 15th is a Sunday. But you know, is he available around the 16th? Because the 16th is a Monday.
Lead: Umm, I would think so. But I would need you guys to call and confirm.
Phone Staffer Caller: Oh sure, sure, yeah. You just let me know so I can tell you whether or not he’s actually physically walked through the door.
Lead: Yeah.
Phone Staffer Caller: Our designer will call you first, no worries with that before they do a site visit. But if we do a site visit, when would be the best date? Would it be the 16th or the 15th?
Lead: Umm, again, I hate this because I truly do not know when they will physically leave. It depends on—because they’ve sent parts out and parts have to come back, and it’s a turbine overhaul, so…
Phone Staffer Caller: Oh yeah.
Lead: It’s a big job and we need our hours.
Phone Staffer Caller: I can understand that.
Lead: So if you want electricity in Colorado, you gotta put up with it. Umm, so, I don’t know. Probably the 16th would be better because it buys us a little