Type: Power Washing
Lead Grade: C
Name: Don (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Amelia
Intro:
At Phone Staffer, we help home service companies generate more leads through cold calling and outbound marketing. In this call, we reached out to a restaurant manager in Amelia, Ohio, to schedule a power washing service consultation. The manager confirmed interest and booked an appointment for their assistant manager to meet with the project team. This conversation highlights the effectiveness of cold calling for leads, especially in the home service industry, to connect with businesses in need of regular maintenance. Below is the redacted information from the call to maintain privacy.
Ai Transcript:
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Phone Staffer Caller: Hi and thank you for calling (redacted). Press one for carry out. Press two for curbside pickup. For all other requests, please stay on the line and we’ll be right with you.
Lead: Thank you for calling (redacted). This is Tori. How may I help you?
Phone Staffer Caller: Hi there, Tori. Good afternoon. This is Ruel, and I’m calling from (redacted). How are you today?
Lead: Good. How are you?
Phone Staffer Caller: Doing great. Thank you so much for asking. I would like to know if your manager is available to speak to us.
Lead: Speaking.
Phone Staffer Caller: Perfect. Tori, we offer power washing services to businesses like restaurants, hotels, and apartments. We are looking to see if we can schedule an appointment for a project manager to stop by your restaurant, introduce you to our power washing service, and discuss what we can do for your exterior cleaning. Also, we would be happy to provide quotes for the service.
Lead: We actually already have somebody we use.
Phone Staffer Caller: Oh, okay. I’m very happy to know you already have one. If you don’t mind me asking, Tori, how much do you pay for them?
Lead: I’m not sure what they pay. I know that we have been using the same people for quite a few years now. I don’t think they have any plans on changing.
Phone Staffer Caller: That’s fine. However, our goal is to book an appointment next week.
Lead: Okay.
Phone Staffer Caller: Fantastic, fantastic. Will you be the one to personally assist our project manager?
Lead: No, so it would be Don. He’s the Assistant Manager.
Phone Staffer Caller: What is the first and last name for Don?
Lead: Don (redacted).
Phone Staffer Caller: I’m sorry. What is the last name?
Lead: (redacted).
Phone Staffer Caller: Alright. And Tori, you’re the manager, right?
Lead: Yeah, I’m the general manager.
Phone Staffer Caller: Alright, awesome. What would be the best time for our project manager to visit your restaurant? Would that be in the morning, mid-afternoon, or later in the day?
Lead: I mean, really whenever. It’s going to be outside, right?
Phone Staffer Caller: Yeah, exactly.
Lead: Okay, so really like whenever for the most part.
Phone Staffer Caller: We actually have morning slots from 9 a.m. to 11 a.m., 11 a.m. to 1 p.m., and 1 p.m. to 3 p.m. I believe your busy hours are around 3 p.m. to 7 p.m., right?
Lead: Well, our busiest is between 11 a.m. to 1 p.m. That would be our busiest. So, I mean, 1 p.m. to 3 p.m. we’re pretty slow.
Phone Staffer Caller: So how about 9 a.m. to 11 a.m.? Would that be a good time?
Lead: Yeah, that’s fine.
Phone Staffer Caller: Okay, perfect. Also, if there will be a conflict with the schedule, would we be able to move the appointment to the next day, Wednesday, at the same time?
Lead: Yeah, I’m sure that would be fine.
Phone Staffer Caller: Alright, awesome. So we will be speaking to Don (redacted), is that correct?
Lead: Yes.
Phone Staffer Caller: And which areas do you usually have power washed, Tori?
Lead: Wherever. The sidewalks, the back door—we usually have