Type: Power Washing
Lead Grade: C
Name: Lawrence (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Lancaster
Intro:
“At Phone Staffer, we specialize in helping home service companies like yours generate leads through strategic cold calling techniques. In this example, we reached out to a homeowner in South Carolina on behalf of RS Powerwashing to schedule a power washing estimate. The homeowner expressed interest in having their home’s exterior and fence cleaned and scheduled an in-person consultation. This transcript showcases how outbound strategies, like cold calling for leads, can effectively drive home service lead generation and help businesses get more leads. Below is the redacted call information to protect individual privacy.”
Ai Transcript:
Phone Staffer Caller: Hello, Laurence.
Lead: Hello.
Phone Staffer Caller: Hi, good afternoon. This is Rose from (redacted). How are you?
Lead: From where?
Phone Staffer Caller: This is Rose from (redacted). Can you hear me okay?
Lead: All right. Yes.
Phone Staffer Caller: I couldn’t understand the name of your company, I am sorry.
Lead: No, I am sorry.
Phone Staffer Caller: Yeah. We are in Borrea at (redacted) this week to powerwash some houses in your neighborhood. Maybe we can drop by some time at your house to provide you with a free estimate.
Lead: What time?
Phone Staffer Caller: Let me see. Just hold on, okay? (Redacted) stands for Rolling Suds, by the way. If you want to check, we do have a website. It’s (redacted).
Phone Staffer Caller: So, we would be there on Thursday around 9 a.m. to 7 p.m. On Friday, we have an availability for 3 p.m. to 7 p.m. Which date and time works for you, Laurence?
Lead: Can you just drop off the quote to me? Can you just leave it on the front door?
Phone Staffer Caller: I’m so sorry. As much as we would love to do that, Laurence, we really need to speak to you in person so that in case you might have questions regarding our services, we can answer it right away.
Phone Staffer Caller: And how about if we drop by on Thursday around 5 through 7 p.m.?
Lead: Yeah, that’s fine.
Phone Staffer Caller: Okay, so 5 to 7 p.m. it is on Thursday. And in case that this schedule gets fully booked, can we reschedule it, or can we have the backup scheduled for Friday around 5 to 7 p.m., just in case? Just in case the initial schedule that we agreed upon gets fully booked?
Lead: No. I probably won’t be available Friday, but Thursday—Thursday—Thursday will work.
Phone Staffer Caller: Okay, got it. And Laurence, before I have your details forwarded to our estimator, let me make sure that I got all the correct details in here, especially the address. It’s (redacted), South Carolina (redacted).
Lead: Yeah.
Phone Staffer Caller: Okay. And your last name is (redacted), right?
Lead: Yeah.
Phone Staffer Caller: And the best callback number—that’s the one ending in (redacted).
Lead: Yup.
Phone Staffer Caller: And what is the best email address where we can send you the quotation in writing and the confirmation?
Lead: I don’t have one. You could just text it to me.
Phone Staffer Caller: Okay, no problem with that, Laurence. And again, for the appointment, that would be on Thursday, around 5 to 7 p.m., and that is on the 9th of January, Laurence.
Phone Staffer Caller: And what are those areas that you think need power washing, by the way? I’m sorry, this would be the last question.
Lead: Just looking at the fence.
Phone Staffer Caller: Oh, okay. I got it.
Lead: And the house. I’m sorry.
Phone Staffer Caller: Yeah, just my fence and my house.
Lead: Okay.
Phone Staffer Caller: Fence and the house exterior. Alrighty, that was noted.
Phone Staffer Caller: And I really appreciate you, Laurence, for providing those—for providing me the right info as well as for answering this call. I really do appreciate it, Laurence.
Phone