Type: Power Washing
Lead Grade: Cold – C
Name: Natalie (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Coppel
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, using cold calling to generate high-quality leads. In this transcript, we contacted an apartment complex in Dallas, TX, on behalf of a power washing company. Our goal was to connect with the property manager to discuss potential power washing services for the complex. While the resident service manager provided the necessary contact details, they indicated that service approvals must go through the general manager via email. This interaction highlights the persistence and strategy required in cold calling for leads, especially when dealing with property managers and decision-makers. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
“`
Phone Staffer Caller: Thanks for calling Apartment Citizen. This is Sabina. How may I assist you?
Lead: Hi there, the call disconnected earlier when I asked for the email and the name of the property manager. So I just want to get your name for documentation purposes.
Phone Staffer Caller: I’m sorry, who do you work for?
Lead: Oh, (redacted) Power Washing. I actually spoke with someone earlier, and they provided me the email of Natalie (redacted).
Phone Staffer Caller: Yeah, that’s the name. Did you need her email?
Lead: Yeah, I already have it. It’s (redacted), right? May I know your name for documentation?
Phone Staffer Caller: I’m Sabina. S-A-B-I-N-A.
Lead: Uh-huh. And may I know your position there?
Phone Staffer Caller: Resident Service Manager.
Lead: Oh, you do not have the authority to give the go signal when it comes to matters like this, right?
Phone Staffer Caller: I don’t know who you work for. I’m one of the managers, but our general manager has to approve anything. So send it over to that email, and then we’ll be able to pass it along.
Lead: Oh, okay. Thank you so much for that, Sabina.
Phone Staffer Caller: Sure.
Lead: Since I already have you on the line—I spoke to someone earlier, I think another person—would you be open to having one of our project managers come over and drop off some proposals?
Phone Staffer Caller: What is it for?
Lead: After our power washing services. We just love to touch base and provide a proposal.
Phone Staffer Caller: No, ma’am. If you just want to send over your information to the email, and then if we need to reach out, because we do our own, then we will.
Lead: Okay. Thank you so much, Sabina. Take care.
“`