Type: Roofing
Name: Krystal (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Odessa
Ai Transcript:
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Phone Staffer Caller: Hi, this is Jarod.
Lead: Hi! Sorry, my phone just died a while ago.
Phone Staffer Caller: No, but I’m one of these family members.
Lead: Oh, sorry.
Phone Staffer Caller: Well, hi there. My name is Sam. I’m with Texas Hail Inspection, and we’re calling the area after the recent hailstorm. I’m not sure if you were there when it happened, but I’m calling about the address or the house at **(redacted)** Blossom Lane. Were you there when the storm came over in the neighborhood?
Lead: Yes.
Phone Staffer Caller: Okay, I see. And would you know if there were roofing company trucks or roofing signs in the neighborhood by any chance?
Lead: I’m not sure.
Phone Staffer Caller: You’re not sure? Okay. But would you know if there’s been any damage to the roof?
Lead: I’m not sure either. I don’t get up there.
Phone Staffer Caller: Well, that’s understandable… but have you, what they call it, seen the Owner, which is Mr. **(redacted)**, with a contractor or someone who can come up to the roof and check for any damages? Would you know?
Lead: Yes, I did see him. The thing is that there wasn’t enough damage, I think that is what happened.
Phone Staffer Caller: Mhm, I see. Okay. What about his cars? Or any of his vehicles? Would you know if they were damaged because of the storm?
Lead: Yeah, a little bit.
Phone Staffer Caller: A little bit, okay. I see. I’m sorry to hear that. The reason I’m asking these questions is because we can also provide a free inspection, specifically on the roof. This is to determine if there is indeed some damage caused by the hail. Whether it’s minor or major damage, aside from that, we can also provide, what do you call this, a free estimate or free quote to ensure that you guys get the best possibility before you hire someone, and even, pay for them to fix the roof. Have you guys already contacted your insurance company or filed a claim about this or any damages?
Lead: Uh, no. Not yet.
Phone Staffer Caller: I see, it’s okay. So here’s what I can do. I can have one of the project managers give you guys a call first to set up a time and date for a possible inspection. Can they call you back at the same number?
Lead: Here’s our line.
Phone Staffer Caller: Okay, I see. Once again, the address is **(redacted)** Blossom Lane, is this correct?
Lead: Yes.
Phone Staffer Caller: Okay, thank you. I’m so sorry, I did not catch your name. By the way, my name is Sam.
Lead: My name is Krystal.
Phone Staffer Caller: Krystal, did I hear you right?
Lead: Yes.
Phone Staffer Caller: **(redacted)**, same last name?
Lead: Yes.
Phone Staffer Caller: Okay, all right, thank you, Krystal. Lastly, if it’s okay with you, are you able to provide an email so we can also send you some information as well?
Lead: Um, yeah, it’s fine.
Phone Staffer Caller: Okay. I’m ready for the email, Krystal.
Lead: Okay, it’s Krystal with a K, **(redacted)**, at **(redacted)**.
Phone Staffer Caller: Oh, with a K? I see, okay. So **(redacted)**. Okay, thank you, Krystal. So I’ll go ahead and inform one of the project managers to give you guys a call first to set up a time and date for a possible inspection and free quotes, so we can determine if there is any damage on the roof, and help you