Type: Roofing
Lead Grade: A
Name: Tashmia (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Colorado Spgs
Intro:
At Phone Staffer, we specialize in helping home service companies generate leads through effective cold calling. In this example, we contacted a homeowner in Colorado Springs regarding their roofing inspection needs. The homeowner revealed they were already in discussions with their insurance about replacing the roof but were open to another project manager’s opinion, especially regarding assistance with claims for damages not fully covered by their insurance. The call resulted in scheduling a follow-up appointment for an evaluation.
This is a great demonstration of the value cold calling provides for outbound lead generation in the home services industry. If you’re looking for ways to get more leads for your home service company, this approach can be an effective solution. Below is the redacted information from the call for privacy.
Ai Transcript:
**Phone Staffer Caller**: Hello?
**Lead**: Hello… Yes?
**Phone Staffer Caller**: Cliff from **(redacted)**. Are you still on **(redacted)**?
**Lead**: Yes
**Phone Staffer Caller**: Currently, we’re just conducting pre-roof inspection within the area. We would just like to hear from you then, when was the last time you had your roof inspected?
**Lead**: Uh, last week
**Phone Staffer Caller**: Last week? And how was it then? I mean, you had it replaced?
**Lead**: I did not get it replaced. I haven’t signed any paperwork. I’m in the process of… Umm, working with my insurance and getting it replaced… but I haven’t signed any paperwork with the roofing company… that came out and did the inspections.
**Phone Staffer Caller**: Yeah, Mr. **(redacted)** is actually… that’s the main reason why we’re calling, since… two weeks- two months from now, it’s gonna be winter time. So, that’s the reason why we’re calling property owners in Colorado Springs… to confirm if they might be interested for our Project Manager to come over, have that one checked for you, take a picture… and if there’s a need for a replacement, it’s gonna be our Project Manager who’s going to assist you, apply for an insurance coverage, if needed, for the replacement.
**Lead**: Oh, there is a need already, I already know it. My insurance has already… said it but there’s some things that they won’t cover like they’re not covering… I have a window that’s broken, they’re only giving me like $80 for the window and… we all know that uh window uh… the outside of the window is broken yeah… because it’s a double-pane window so they’re not giving me full coverage for my window, and not giving me full coverage for my gutters because I have um… I have lights, you know, like the jellyfish lighting. I have lights on my gutter um… so they’re not giving me full coverage for that, and they’re not giving me full coverage for my garage door. But they’re covering the whole roof.
**Phone Staffer Caller**: Well, Miss **(redacted)**, if it’s okay though, can we have our project manager give you a call then for this specific insurance? Because again uh… their job is to uh help you apply for an insurance coverage. I know.., I do understand that you already have one or you’re currently applying for one, but at least we could have a second opinion from a project manager if you may? Would it be okay with you?
**Lead**: Yeah. That’s fine.
**Phone Staffer Caller**: Yeah. That’s fine. Can we have.. I mean, I believe the address is **(redacted)**, is that correct?
**Lead**: Uh, **(redacted)**, Yep.
**Phone Staffer Caller**: **(redacted)** district?
**Lead**: Yep.
**Phone Staffer Caller**: Okay. Perfect, thank you for that one. And for this one, it’s going to be at Colorado Springs? Last name is William? Is it correct?
**Lead**: Yes.
**Phone Staffer Caller**: Alright, perfect. Would it be okay, um, for us to be able to send you confirmation for this one? Can we have your best, um, active email address please, if you may?
**Lead**: I don’t really check my email, but you can have it as **(redacted)** at Hotmail.com.
**Phone Staffer Caller**: **(redacted)** at Hotmail?
**Lead**: Uh hmm.
**Phone Staffer Caller**: Alright. Gotcha. Well, for this one, what can it be the best day or time for them to give you a call then